FAQs


General | Network | spColumn | spSlab | spMats | spWall | spBeam | spFrame

Does network license support Windows 7 or Windows 8?

StructurePoint Software Suite is fully compatible with Windows 7 & 8. If you have a network license and your client computer is running Windows 7 or Windows 8, you simply need to enter the IP address or name of the license server into the lshost.txt file on the Windows 7 or Windows 8 client computer.
If you are evaluating StructurePoint software on Windows 7 or Windows 8, the software must run with administrator credentials. Please follow the steps below using spColumn as an example.

  • Click Windows Start | All Programs | StructurePoint Programs | spColumn
  • Right click on spColumn menu group item
  • Select Run As Administrator

    from the pop-up menu. You will be prompted by the User Account Control. If you are a limited user on the computer you will need to type in an administrator credentials to proceed. However, if you are already an administrator, you simply need to click Continue to run the software.

Does network license support Wide Area Network?

Yes. Network licensing supports both Local Area Network and Wide Area Network (e.g. internet). Client computers and license server can be physically located in different offices/cities. A client computer can obtain a license token from remote license servers via internet. However, VPN connection is recommended for security reasons.

How do I run StructurePoint on my Apple Mac?

You can use an open source application(such as Wine) that allows a Windows application to run on other platforms such as Mac Os. If you have access to a window os (e.g. xp, win 7, etc), you can install it in virtual environment on your apple computer. Apple comes with a built-in virtual environment support through bootcamp. You can load either windows or mac os x during boot up. You can also look into virtualbox or parallels which will allow you to run mac os x and Windows to run concurrently.

Is redundant licensing supported?

Yes. Please call us to request this feature.

Is Novell NetWare supported?

SentinelLM server software (located in the Network License folder on our CD or available to download from our website) can be only installed on Win32/Win64 platforms (i.e. Windows NT/2000/XP/Vista/Win7). It cannot be installed on Novell server.

Can the Network License Manager be located outside of subnet (WAN or another subnet)?

Yes, as long as the IP address of the license server is used in the lshost.txt for each client computers.

Is there any support for Citrix thin client?

Yes. Contact StructurePoint for additional details.

I have problems checking out a license. What should I do?

In order to check out a license for StructurePoint software from the network to a portable computer (i.e. a laptop), the WCommute.exe and lsapiw32.dll files issued by StructurePoint must be used on the portable computer. These two files are vendor specific, therefore files issued by other software vendors will not work on a client computer checking out StructurePoint software. Please refer to Chp 4 in Sentinel LM Admin Guide on the CD.

What is the difference between a commuter license and a remote commuter license?

Checking out a commuter license token requires the client computer (e.g. laptop) to be connected to the network during checkout. For a remote commuter license token, the client computer does not need to be connected to the network during checkout. Please refer to the Sentinel LM Admin Guide for more information found on the CD.

What should I do if I want my STRUCTUREPOINT software on the client computer to search for any available license on the network?

Simply put LAN in the lshost.txt file. STRUCTUREPOINT software will broadcast over the same subnet and retrieve a license token from the first available license server. Note that broadcasting cannot reach license servers that are located outside the subnet. If the license server is located in another subnet, the IP address of the license server must be used in the lshost.txt for each client computer.

I have multiple license servers. How can I config my client so that it rolls over to the next server if a server is down?

Simply put IP addresses of all your license servers in the lshost.txt file on client, one IP per line. STRUCTUREPOINT software tries all of them one by one until a license token is retrieved successfully. You can put LAN in the last line in case all the specified servers fail.

I have the server name in the lshost.txt on client computer, but the client cannot find the server. What should I do?

Use the server's IP address instead of the name.

After installing the program, a big black block appears in Add/Remove Programs. What should I do?

Update to version 1.51 or higher.

What Operating Systems are supported?

The SentinelLM network license manager runs on any Win9x, NT, ME, 2000, XP, and 2003 Server. Windows NT or later (2000, XP, 2003 Server) is recommended due to its support for Windows Services.

What is a network license manager?

The SentinelLM Network License Manager (or server) is a System Service on Windows NT/2000/XP/2003 Server, and a background service on Windows 95/98. During start up, the license manager reads and decrypts license keys from an initialization file. The license manager grants or denies permission for a licensed application to run based on the number of license tokens available for a particular application.

What is a good PC platform for a license server?

A pc that is stable (Windows NT or later) and reliable with minimum downtime. Laptops or Notebooks are not recommended.

What network protocols are supported?

Network License Manager supports both TCP/IP and IPX.

I have 5 network licenses now. But I would like to add 3 more. How do I do it?

License codes are cumulative. After receiving the license code for 3 more licenses, add the new license code in the same manner that the initial 5 license code was added. Refer to our Quick Start Guide for more information on how to add a license code on the license server.

What happens to my license server if an application crashes?

Once invoked, the application will periodically confirm its continued existence to the license manager by sending a heartbeat while the application is still executing. If the application or machine crashes for any reason, the license will be returned to the server or pool in approximately 5 to 10 minutes without requiring end user intervention.

What happens when I have other products using Sentinel License Manager installed?

Sites where a Sentinel License Manager is already installed can append the new license codes to the end of the existing license code file and restart the license manager. SentinelLM 7.2.0.0 or higher is required.

Commuter Licensing, what is it and how does it work?

Commuter Licensing allows an end user the ability to check out and check in a license authorization from a network server. When a Commuter typically checks out a license from his/her laptop, it decrements the hard limit by one on the network server or pool, and a temporary standalone license is created on the laptop. Please refer to Chp 4 in Sentinel LM Admin Guide on the CD.

What should I do if I get error#17, while installing license through Client Activator?

When adding a standalone license, you can ignore this error. To add a Network license, set the Environment variable LSFORCEHOST to the IP address or the name of the machine on which your SentinelLM server is running.

I have exited my application, but my license has not been released. Why?

There is a “hold-time” for 1 minute for released license. That means for the next 1 minute it is available ONLY to you. After the 1-minute hold, it is available to other users.

I get “Clock Tampering Detected” message when I try to run evaluation version?

If the 15-day evaluation version detects any clock tampering activity, it permanently disables itself. Contact us at support@StructurePoint.org to enable the application.